Terms & Conditions
Thank you for your interest in our service. By agreeing to these terms of business (Terms and Conditions) and signing up as a Client, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference.
Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the services.
Linguaphile Ltd (The Company), trading as Linguaphile Skills Hub, (referred to as “we”, “our” or “us” within this document) may revise these Terms and Conditions at any time by updating this page. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. In these Terms and Conditions, “Linguaphile Ltd”, and all services related to it, including text, images, photographs, user interface, "look" and "feel", data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the "Web Site" or "Service".
1. Information About Us
Company Information. Linguaphile Ltd (Registered in England and Wales Company Number 12397826)
1.2 Registered Address: 63/66 Hatton Garden, Fifth Floor, Suite 23, London EC1N 8LE, United Kingdom
2. Linguaphile Skills Hub Parent Agreement
2.1 This Agreement is between You, the Parent (biological father or mother) or Legal Guardian (legality proved through a court document that will be accepted in an English court) of a child who may require teaching consultation and us, Linguaphile LTD, whose details are described in Section 1 of this Terms & Conditions.
3. Our Service
3.1 ‘Linguaphile Skills Hub’ is a trade name of Linguaphile LTD.
3.2 Linguaphile Skills Hub is a provider of high-quality consultancy services for parents and schools teaching resources - we call this the 'Service'.
3.3 Linguaphile Skills Hub sells physical and software based teaching resource products and we call this the 'Product Service' which is sent through post or electronically as appropriate.
3.4 Linguaphile Skills Hub sells the ‘Service’ and ‘Product Service’ as a ‘Solution’, the contents of which will vary dependent on the need of the Client.
3.5 Linguaphile Skills Hub reserves the right to change pricing and or availability of the “product service” in respect of any of the services in this clause for any reason and without notice.
3.6 Linguaphile Skills Hub may provide third party physical entities or software to the Client. When this is provided, we don’t have any liability whatsoever with the third party products and the Client will be bound by the Terms and Conditions of the Third Party.
3.7 Linguaphile Skills Hub is not responsible for the content, functionality, non-delivery or technical limitations of the third party products.
3.8 Linguaphile Skills Hub Solutions for parents (when ordered and paid for) maybe used by the parents or legal guardian of the child for the purpose of teaching and assisting their child as a learning aid.
3.9 Linguaphile Skills Hub Solutions will depend on the nature of the child’s Psych Ed assessment which a parent may choose to perform through our partner services or may undertake to do independently.
3.10 Linguaphile Skills Hub Solutions may be provided as in person teaching sessions in the premises of the Client or teacher or may be delivered remotely through the use of software.
3.11 Linguaphile Skills Hub will provide a 24 hour advance notice period to Clients where there is an anticipated change to a planned session for consultation Service.
3.12 Linguaphile Skills Hub may refer the Client to medical practitioners if required for assessment of their children.
3.13 Linguaphile Skills Hub is not a medical practice and hence cannot conduct medical assessments and cannot provide medical advice to the Clients. Should a Client choose to take any action as a result of discussions with us, it will be in their complete own responsibility.
4. Your Obligations
4.1 You, the Client by accepting these Terms and Conditions agree that you will provide all information to the best of your knowledge in order for us to assess the best Solution to be provided to you.
4.2 You, the Client by accepting these Terms and Conditions agree that you will update Linguaphile Skills Hub whenever there is any change to any information you have provided to us with respect to us providing you our Solution(s).
4.3 You, the Client by accepting these Terms and Conditions agree that you will Not copy, transmit, or use any of the Services, Product Services and Solutions provided to a third party without our explicit consent except for any materials that are provided with explicit marking that it may be copied for the sole purpose of your use only.
4.4 You, the Client by accepting these Terms and Conditions agree that should you find any concerns with the Solutions provided to you will write to us within 48 hours of finding the concerns to enable us to understand and investigate the concerns.
4.5 You, the Client by accepting these Terms and Conditions agree that the payments made are non refundable after the first 14 (fourteen) calendar days from the date of the payment made.
4.6 You, the Client by accepting these Terms and Conditions agree that should you want to cancel a Linguaphile Service session will provide a 48 hour notice period prior to the session to enable us to change schedules and manage resources.
4.7 You, the Client by accepting these Terms and Conditions agree that should you provide a cancellation or propose a change to a Linguaphile Service session prior to 24 hours of the planned session, then you forfeit the cost of that session.
4.8 You, the Client by accepting these Terms and Conditions agree, that if you are not a Parent or Legal Guardian of a child who require Linguaphile Skills Hub Solutions, You have express written permission from the parent or legal guardian of the child to use our Solutions.
4.9 You, the Client by accepting these Terms and Conditions agree, that you consult with any medical practitioner for assessment of your child at your own risk and indemnify Linguaphile LTD of any negligence caused as a result of such a consultation and follow on actions whatsoever.
5. Fee, Payments, Refunds, and Renewals
5.1 Fees. Linguaphile Skills Hub fees are on an annual basis and are payable in advance annually, half yearly or quarterly (and as indicated on your order).
5.2 Payments. Payments can be made to Linguaphile Skills Hub BACs (BACs payments must be in GBP only). Should you wish to make payments in local currency, this needs to be agreed in advance with us.
5.3 Refunds. Refunds when applicable will be sent within 30 days. Refunds will all be subject to a £25 handling fee or 10% whichever is greater.
5.4 Renewals. A renewal notice will be sent out via email 30 Calendar days prior to the date of annual renewal. If we do not receive confirmation of your intention to renew by the renewal date the service will stop without further notice. You agree to take full responsibility to renew your service with us.
6. Proof of Identity
6.1 To comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements we need to obtain proof of ID and proof of address documents for all customers who use our Solutions.
6.2 Proof of ID accepted. Any Government Issued document in original that shows the identities of the biological parent and child or for a Legal Guardian, a Court issued document.
6.3 Proof of Address accepted. Utility bills or bank documents.
6.4 Proof of ID and Address must be received within 7 days from date of order. Failure to do so will cause your account to be suspended. Mail will be returned to sender and phones calls unanswered until proof of ID and address has been received and accepted.
7. Cancellation of service
7.1 Cancellation by you. If you are not completely satisfied with our services in any shape or form, you may cancel (in writing) within 14 days from the date of order if our Solutions have not been used. If our Solutions have already been used, then the Services portion will be apportioned and deducted against the number of sessions used. The Service Products are non refundable.
7.2 Cancellation by us. We reserve the right to cancel the service for any of the following reasons. Non-payment, suspected non disclosure of required information for offering our consulting services, suspected copy right infringement of our Product Services, consultation by a medical practitioner who suggests that our Solutions should not be provided to a Client for whatever reason
7.3 Bailiffs and Debt Collectors. We reserve the right to cancel the service you have with us if a bailiff or debt collector visits our premises. We further reserve the right to pass on your details to a bailiff or debt collector should this occur.
8. Refunds & Compensation, Indemnity, and Limitations of Liability
8.1 Refunds & Compensation. Due to the type of services we provide any refunds & compensation claim shall be limited in total to one month's Service (Consultation sessions) fee only. We cannot accept any Refund & compensation claim for ‘Product Services.’ We cannot accept any Refund & Compensation as result of any detrimental impact to you as a result of using our Solutions which includes Services and Service Products.
8.2 Indemnity. By accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. In the event that the third party fails to deliver on a particular service we will not be liable, nor applicable to any form of refunds or compensation claims related to the Solution.
8.3 Limitations of Liability. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any partial or complete loss of life, career, academic opportunity data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.
9. Communication and Contact Information
9.1 Communication. When we refer to "in Writing", this includes e-mail.
9.2 Contact Information. It is your responsibility to update us with your latest contact information by email.
10. Other Terms
10.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
10.2 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
10.3 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
10.4 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.5 We shall use all reasonable endeavours to treat your confidential information as confidential.
10.6 Nothing in these Terms and Conditions shall be deemed to establish any partnership or agency relationship between the parties.
10.7 The headings of these Terms shall not affect interpretation.
10.8 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
10.9 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
10.10 Notice of Disclosure. We shall use all reasonable endeavours to treat your confidential information as confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.
You should print a copy of these "Terms of Business" or save them to your computer for future reference.
Last Updated: 24 January 2020, London, United Kingdom
Updated January 2023
This website is owned and operated by Linguaphile Ltd. For the purposes of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) the data controller is Linguaphile Ltd.
In this document, "we", “our” or "us" refers to Linguaphile Ltd.
This is a notice to tell you our policy about all information that we collect about you and how we use it.
Our policy is both specific and strict. It complies with UK law and as a data controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
Personal identification and contact information
You agree that we are entitled to obtain, use and process the information you provide to us to enable us to carry out the services you have requested.
§ Personal data relates to any information about you which may include:
§ Details about the Child/ Student (Names of Parents/ Legal Guardian/ Child, School Name, Grade, Age)
§ Assessed Learning Need for the child and if assessment has been completed
§ Contact Information (Address, Email, Phone Numbers)
§ IP address (may be collected automatically)
§ Cookie Information
How this information is used
We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We will only use your personal data when the law allows us to do so, and most commonly to enable us to provide the requested services to you:
§ To provide you with the Services that you request
§ For verifying your identity for legal and regulatory compliance
§ Service Updates regarding our products and services
We may receive data from you for the purposes of identifying you and where you live such as a copy of your passport and proof of address such as a utility bill to meet our know your client (KYC) and Anti money laundering (AML) requirements.
Our work providing a requested service to you may require us to use third party software’s and you your attention is drawn to their respective Privacy and GDPR policies for clarification.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How you can access or correct your information
You can access all your personally identifiable information that we collect online and maintain by sending us an email. We use this procedure to better safeguard your information.
A small fee will be charged to cover the time spent on providing this information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You may request deletion of your personal information by us. We may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes.
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the
§ To allow essential part of our website to operate for you
§ To operate our content management system.
§ To operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
§ To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
§ To collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
§ To record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
§ To record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
§ To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
§ To enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube's privacy-enhanced mode.
Information relating only to your credit card or debit card
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of a 3rd party payment that page may be dressed in our "livery", but it is not controlled by us. Our staff and contractors never have access to it.
Calling our office
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
Third party advertising
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate (or reseller) of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation.
Data may be "processed" outside the UK
Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK may be "processed" outside the UK and data obtained in any other country may be processed within or outside that country.
Compliance with the law
If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points in this document with which you are not happy, your only recourse is to leave our web site immediately. Except as set out above, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on our websites.
Updated: 24 Jan 2023